Primary Care at San Juan Capistrano Medical Offices
Family Medicine • San Juan Capistrano, CA
Ratings by platform
- Birdeye/Google aggregate: 4.0 out of 5 stars (72 reviews)
- Birdeye/Google aggregate (Pharmacy): 4.4 out of 5 stars (14 reviews (Pharmacy department))
What patients say
Patients praise
- Efficient and timely laboratory services and pharmacy experience
- Compassionate, knowledgeable, and attentive medical providers
- Clean, well-maintained facility environment
- Helpful and professional support staff generally noted by patients
Common complaints
- Serious allegations regarding misdiagnosis and standard of care issues
- Occasional reports of unfriendly or uncaring staff members
- Some frustration with wait times, despite generally positive feedback in this area
In patients' words
"Dr. Jeff Tracy is as on time as his friendly manner allows for; thorough examination and charting; genial manner and sincere care about my health make the appointment a pleasure."
— Patient review, Birdeye"Dr. Wong failed after six appointments to diagnosis my husband’s cancer. ... The devastation of our lost is immeasurable."
— Patient review, Unilocal"I love Kaiser! I am pretty sure I have never waited more than 10 minutes for any appointment or blood drawing (no appointment). Everyone is exceptionally friendly."
— Patient review, LocalityBizMore clinics in San Juan Capistrano
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