Senior Services and Geriatric Care
Geriatric Care • San Francisco, CA
Ratings by platform
- Seniors.fyi (Senior Helpers): 4.6/5 (16)
- Seniors.fyi (Central Gardens): 4.4/5 (94)
- UCSF Health (Dr. Jacklyn Katz): 5/5 (213)
- UCSF Health (Dr. Carolyn Welty): 4.9/5 (180)
- Healthgrades (Dr. Carolyn Welty): 4.9/5 (16)
- WebMD (Dr. Pei Chen): 5/5 (3)
What patients say
Patients praise
- Highly rated geriatric primary care physicians who are described as caring, attentive, and excellent diagnosticians
- Some facilities recognized for beautiful, clean environments and compassionate, family-like frontline caregiving
- Strong professional communication and expertise among specialists in reputable health systems like UCSF
Common complaints
- Staffing shortages leading to inadequate supervision and care delays (e.g., long wait times for call lights)
- Concerns regarding management responsiveness, communication, and transparency in billing
- Allegations of neglect, including hygiene issues, nutritional gaps, and failure to assist residents properly
- Reports of unprofessional, rude, or hostile behavior by staff members towards residents and families
- Documented deficiencies in safety, hygiene, and fire code compliance in some facilities
In patients' words
"Dr. Welty is a gem. She spends time, listens to you carefully and is well informed about your history."
— UCSF Health Patient Review"The facility reportedly has a 40–60 minute wait for call lights. Patients are frequently yelled at by staff."
— Seniors.fyi Review of Central Gardens"Families often praise the facility for its beautiful, clean environment and the compassionate, family-like treatment provided by frontline caregivers. However, significant concerns exist regarding management responsiveness and the difficulty of coordinating care for residents with increasing medical needs."
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