Orthopedic Surgeons Pomona, Upland & Chino Hills, CA | Premier ...
Orthopedic Care • San Bernardino, CA
Ratings by platform
- Birdeye: 4.7 out of 5 stars (399 reviews)
- Healthgrades (Dr. Hrayr Basmajian specific): 4.6 out of 5 stars (21 ratings)
What patients say
Patients praise
- Praise for clinical expertise, particularly orthopedic surgeries like hip and shoulder replacements
- Appreciation for Dr. Basmajian’s and other surgeons' bedside manner and communication clarity
- Friendly and compassionate nursing and support staff
- Efficient surgical outcomes for complex procedures
Common complaints
- Difficulty scheduling appointments and long hold times on the phone
- Lack of timely call-backs despite stated policies
- Frustration with administrative management and responsiveness after practice transitions
- Occasional reports of long wait times at the office
In patients' words
"I had an outstanding experience with Dr. Basmajian and his staff! ... Everything was explained to me thoroughly, thereby facilitating an experience that put my mind at ease. Five stars is not enough!"
— Patient review (BusinessYab)"Worst experience ever! I fractured my wrist and was referred to PREMIER Orthopedic. Called daily, left emails and voicemails—no response for a week. Their voicemail promises a 24-hour callback—total lie."
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