San Bernardino Gastroenterology - Redlands, CA - Optum
Gastroenterology • San Bernardino, CA
Ratings by platform
- Wheree: 7.9/10 (Not specified (aggregated))
- Healthgrades (Optum - Redlands Fern Cajon): 1/5 stars (1)
- Yelp (Optum - Redlands Fern Cajon): 1.7/5 stars (37)
- Google (Optum - San Bernardino): 3.4/5 stars (98)
What patients say
Patients praise
- Professional and knowledgeable medical providers
- Kind and attentive bedside manner reported for specific doctors and nurses
- Clean, modern facilities reported at some locations
- Helpful and efficient on-site laboratory services
Common complaints
- Long wait times for appointments and during visits
- Concerns about organizational changes (e.g., doctor turnover, reduced access) following Optum's acquisition of previous practices
- Communication difficulties with staff and administrative issues regarding referrals and test results
- Perception that some administrative processes prioritize business/profit over patient care
In patients' words
"Patients frequently praise the professionalism and kindness of front desk staff, describing them as courteous and helpful throughout their visits."
— Wheree"After Optum took over Beaver health, Optimum management reduced the number of doctors, and a large number of doctors quit... Go ANYWHERE else."
— Healthgrades"Some patients report that communication often falls to nurses, requiring them to advocate for their own care regarding referrals, results, and appointments."
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