The Center for Health Care Services: CHCS Home Page
Mental Health • San Antonio, TX
Ratings by platform
- Rehab.com: 3.3/5 stars (38 reviews)
- foreverywoman.org: 1.6/5 stars (7 reviews)
What patients say
Patients praise
- some reports of helpful and effective counselors or therapists
- isolated positive experiences with specific staff members
Common complaints
- long wait times and appointment delays
- poor administrative and management communication
- difficulties with the intake and registration process
- alleged lack of patient care and empathy from some staff/providers
- billing transparency concerns and insurance coverage issues
- safety concerns in the surrounding area/parking availability
In patients' words
"It's ridiculous the protocol and process they have to make you run around jumping thru hoops, yet they take no accountability for the issues they cause... And with the turnover rate on the employees, well there's obviously something wrong."
— Rehab.com"I was denied service because my Marketplace insurance didn't cover the cost. They said I would have to pay fees that added up to over hundreds for my first visit. When I explained that I had no income, they claim to help with that IF I had medicaid. In other words, they only help if they get paid."
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