Concord Allergy Testing & Asthma Care | CAAC
Allergy and Immunology • Salisbury, NC
Ratings by platform
- BestProsInTown (aggregating Google and Facebook): 4.8/5 (Google) and 4.9/5 (Facebook) on aggregated platforms (87 reviews total (BestProsInTown))
- Yelp: 2.7/5 (84 reviews)
- WebMD (specifically for Dr. Richard Herring): 5/5 (34 ratings/32 reviews)
What patients say
Patients praise
- High praise for the clinical expertise, bedside manner, and thoroughness of the physicians and PAs
- Patients feel listened to and appreciate clear explanations of medical issues
- Efficient in-person office experiences for many, with minimal wait times noted by some patients
Common complaints
- Complaints regarding administrative systems, including the phone system and patient portal
- Dissatisfaction with billing communication and unexpected copay changes
- Occasional reports of feeling rushed during appointments or difficulties with medication follow-ups
In patients' words
"Many patrons commend the thorough and logical approach to allergy treatment, emphasizing how attentive and considerate staff members are during consultations."
— Wheree"At no point was I advised that the copay changed to $1400... This is very poor custom service with no regard for your patient financial situations."
— Yelp"Dr. Herring did a thorough case history and recommended testing that gave a clearer picture of my case. I felt listened to and left with a plan of action and feeling less worried..."
— WebMDMore clinics in Salisbury
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