Mass General Brigham Healthcare Center (Salem, NH)
Surgery (Outpatient/Specialty) • Salem, NH
Ratings by platform
- Birdeye: 3.5 out of 5 stars (85 reviews)
What patients say
Patients praise
- Appreciation for compassionate and attentive care from primary care providers
- Positive feedback regarding friendly front desk staff
- Convenience of location and office environment
Common complaints
- Concerns regarding customer service coordination and communication
- Reports of long wait times
- Frustration with perceived rushed visits or limited scope of care by specific providers
In patients' words
"Horrible customer service. No coordination of people or information, extremely long wait times. Forced to repeat and confirm information multiple times."
— Birdeye user review"Patients consistently praise the practice’s ‘great experience right from reception to beginning the process,’ with the ‘sweetest’ front desk staff guiding them through each visit."
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