Rural Health Primary Care Clinic | Salem Township Hospital
Primary Care • Salem, IL
Ratings by platform
- HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 4 out of 5 stars (based on HCAHPS surveys) (151 (HCAHPS survey responses))
- MedicalRecords.com: 3.9 out of 5 stars (15 reviews)
What patients say
Patients praise
- Many patients find the facility clean and well-maintained
- Some patients report positive experiences with attentive and polite nursing care in certain departments
- High percentage of patients (approximately 76-77%) would recommend the hospital to friends and family
Common complaints
- Reports of unprofessional behavior by staff, including eye-rolling and mocking patients
- Difficulties with communication and administrative follow-up, such as tracking medical orders
- Complaints regarding the responsiveness of nursing staff and doctors during inpatient stays
In patients' words
"The ER was great! Super nice and checked on me often. As soon as I go upstairs for a kidney infection it’s as if I no longer exist! ... I have never been treated so poorly!"
— MedicalRecords.com"Horrible experience trying to get son tested for covid. Hospital was unable to keep track of covid order from doctors office... Front desk lady continued to blame doctors office."
— HospitalStats.org (Patient Story)More clinics in Salem
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