Rehabilitation - Salem Memorial Hospital
Occupational Therapy • Salem, MO
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS): 3 out of 5 stars (CMS overall rating) (131 (HCAHPS survey))
- My Caring Plan / Family Assets: 4.5 out of 5 (resident review score) (34 (aggregated across web))
- HospitalStats.org: Poor
What patients say
Patients praise
- Acceptable costs and transparent pricing structures
- Praise for specific staff and health professionals for kindness and efficiency
- Improvements noted under new management and menu changes for long-term patients
- Appreciation for prompt service and bedside manner by some reviewers
Common complaints
- Dissatisfaction with emergency room wait times
- Inconsistent quality of care and patient communication
- Concerns regarding capacity to handle complex or specialized health issues necessitating patient transfers
- Perceived lack of professionalism or compassion from some staff members
In patients' words
"Many reviewers commend the community for its acceptable costs, transparency about pricing, and efficiency in handling patients, even during emergencies. The introduction of a new management team and changes in the food menu have significantly improved the experience for long-term patients."
— Family Assets"Several reviews express extreme dissatisfaction with long wait times in the emergency room, with some patients waiting for hours without receiving timely medical attention for serious conditions."
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