BayCare Medical Group Primary Care (St. Petersburg)
Primary Care • Saint Petersburg, FL
Ratings by platform
- Birdeye (Baywalk location): 3 out of 5 stars (66 reviews)
- Birdeye (St. Anthony's location): 2 out of 5 stars (8 reviews (St. Anthony's location))
What patients say
Patients praise
- Highly positive feedback for individual physicians and medical providers
- Providers described as thorough, compassionate, and good listeners
- Efficient and seamless experiences for some patients
- Friendly and helpful experiences with specific front-desk or nursing staff
Common complaints
- Difficulty with medication refills and pharmacy communication
- Poor communication and unresponsiveness from office staff
- Long hold times and issues with phone systems
- Reports of rude, dismissive, or unprofessional customer service
- Frustration with scheduling and administrative processes
In patients' words
"The care is fine, but communication is not. I’ve waited three weeks and multiple calls for one medication."
— Patient review via LocalityBiz"Everyone was very nice and welcoming, from the front desk people to the nurse to the nurse practitioner. I was seen at my appointment time (no waiting) and I really felt like the nurse practitioner took her time asking me questions."
— Patient review via Birdeye"The doctors are constantly out of the office on vacation or leave, the receptionists ... have the worst attitudes and customer etiquette. My entire family has had issues with this office and cannot get a hold of ANYONE."
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