OB-GYN & Women's Health: Covenant HealthCare Michigan
Obstetrics and Gynecology (Women's Health) • Saginaw, MI
Ratings by platform
- Yelp: 2.5 out of 5 stars (18 reviews)
- rater8 (Dr. Kristine Spence): 4.8 out of 5 stars (154 ratings)
- rater8 (Dr. Olivia Phifer-Combs): 5.0 out of 5 stars (169 ratings)
What patients say
Patients praise
- Some providers, such as specific OB-GYNs, received high ratings for being personable, knowledgeable, and caring
- Positive experiences with maternity care and NICU services for some patients
- Instances of thorough and efficient care from specific medical staff
Common complaints
- Reports of poor customer service and communication from staff
- Allegations of hospital negligence regarding patient safety, including a sexual abuse lawsuit against a physician
- Concerns regarding billing practices and medical expenses
- Experiences of long wait times and poor coordination in emergency or specialized departments
In patients' words
"I absolutely LOVE HER! She is truly the kindest, most caring woman let alone doctor I have met. She makes me feel safe and takes her time."
— rater8 review for Dr. Olivia Phifer-Combs"The phone operators and customer service is the WORST I have ever had. You guys need to be more respectful and patient when working with people."
— Covenant Healthcare Mackinaw review"Dr Spence is very nice and knowledgeable. She listens and asks me if I have questions or need to discuss anything before I go."
— rater8 review for Dr. Kristine SpenceMore clinics in Saginaw
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