Rye, 1 Theall Road, NY | Summit Health (formerly Westmed)
Internal Medicine • Rye, NY
Ratings by platform
- Summit Health Website: 4.5/5 (716)
- Apple Maps: 4.8/5 (9.9K)
What patients say
Patients praise
- Highly regarded individual physicians, particularly in pediatrics and urgent care
- Some patients experience efficient, thorough, and professional care during visits
- Convenient scheduling process for certain urgent care visits
Common complaints
- Long or unpredictable wait times, particularly in the laboratory and urgent care departments
- Concerns regarding billing transparency, surprise billing, and lack of good faith estimates
- Difficulty scheduling appointments and long response times for call-backs or administrative inquiries
- Reports of unprofessional or rude staff behavior in the laboratory and reception areas
- Frustration with communication, specifically regarding insurance authorizations and administrative follow-ups
In patients' words
"The Nurse who took my vitals was welcoming and very thorough and explained everything she needed to do for me. The Nurse Practitioner Janet was also very thorough and understood my complaints..."
— LocalityBiz review"I have a high deductible insurance plan, and when I signed my kids in, I asked for an estimate. The front office said they dont provide estimate and the billing department would do that after the fact."
— Better Business Bureau complaint"The lab at this location is seriously short staffed causing constant delays for patients. Wait time runs anywhere from 30-60 minutes on any given day."
— LocalityBiz review"There's no direct access to the administrative office; you can only leave voicemails and hope someone responds. After multiple follow-up calls, the few times we did hear back, the staff had no knowledge of our issue or any progress made."
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