Rye, 1 Theall Road, NY | Summit Health (formerly Westmed)
Cardiology • Rye, NY
Ratings by platform
- Solv: 4.7 out of 5 stars (based on 10,073 ratings) (2,369 reviews)
- OpenDataNY: 3.9 out of 5 stars (31 ratings)
- WebMD: Not explicitly aggregated (multiple individual ratings) (10 reviews)
- PissedConsumer: 1.0 out of 5 stars (1 review)
What patients say
Patients praise
- Highly regarded individual physicians and nurse practitioners
- Efficient urgent care experiences for some patients
- Thorough and compassionate bedside manner noted by many reviewers
- Convenient availability of various specialists on one campus
- Cleanliness and professionalism of certain clinical staff
Common complaints
- Long wait times for appointments and walk-ins
- Difficulties with administrative tasks, such as obtaining authorizations or scheduling call-backs
- Staff communication and professionalism issues, specifically regarding reception and lab personnel
- Limited time spent by some providers with patients during consultations
- Frustration with the transition from Westmed to Summit Health regarding service quality and care coordination
In patients' words
"I waited only a few minutes and care was exceptional"
— Solv review"Waited 1 hour and 15 minutes after making an appointment. That is totally unacceptable and extremely inconvenient."
— Solv review"This lack of urgency, coordination, and communication is unacceptable in situations where time is critical. Even worse, there seems to be no way to escalate the issue"
— PissedConsumer review"The phlebotomist and the lab area are horrific. The receptionist argued with an older man and told him he should kill himself."
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