Occupational Therapy (OT) - Rutland Regional Medical Center
Occupational Therapy • Rutland, VT
Ratings by platform
- HCAHPS (Medicare/CMS): 4/5 (Summary star rating) (926 surveys (2019 data))
- Healthgrades: 66% patient recommendation rate (Not explicitly stated)
- Rehabilitation Services internal/reported outcomes: 97% patient satisfaction rating for rehabilitation services (Not explicitly stated)
What patients say
Patients praise
- Rehabilitation services specifically recognized for high patient satisfaction (97%) and strong clinical outcomes
- Generally positive ratings for cleanliness, nurse communication, and doctor communication in formal HCAHPS surveys
- Some reports of staff showing compassion and kindness in specific patient interactions
Common complaints
- Reports of long emergency room wait times
- Frustration with administrative/billing communication processes
- Allegations of poor staff communication or perceived lack of compassion in some cases
- Recent high-profile wrongful death lawsuit alleging negligence in discharge and care decisions
In patients' words
"Rutland Regional's Rehabilitation Services scored a 97% for patient satisfaction."
— VermontBiz"Professionalism isn't their strong suit. Avoid this place unless you want to waste your time, money and remain without help."
— MedicalRecords.com User ReviewMore clinics in Rutland
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