Optum Pediatrics - Rutherford, NJ
Pediatrics • Rutherford, NJ
Ratings by platform
- Optum Official Provider Page: 4.6 out of 5 stars (8 reviews (for specific provider))
- Zocdoc: 4.74 out of 5 stars (for practice) (Not explicitly stated total count)
What patients say
Patients praise
- Knowledgeable and caring individual pediatricians
- Convenient office hours
- Efficient and minimal wait times for some patients
- Friendly nursing and clinical staff interaction
Common complaints
- Difficulties reaching the office or doctors via phone/messages
- Perceived lack of empathy or rushed visits from certain providers
- Frustration with centralized call centers and long hold times
- Concerns regarding administrative staff professionalism
In patients' words
"Dr. Mathew is an excellent pediatrician! She is reachable via email, call, and in person visits. All of the children in my family see her and love her! We appreciate her compassion and expertise."
— Optum Patient Review"Mely Mathew was not unpleasant but also not exceptional in any form... The short amount of time she was with us in the exam room it felt rushed."
— Optum Patient Review"It's a shame they switched to OPTUM, now it's almost impossible to get in touch with the doctor's office, every call takes you at least 30 minutes waiting for someone to answer..."
— LocalityBiz (Review concerning Optum transition)More clinics in Rutherford
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