Pediatric Care | Eastern New Mexico Medical Center | Roswell, NM
Pediatrics • Roswell, NM
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 2 out of 5 stars (343 patient surveys)
- Healthgrades: 55% recommend the hospital (Not explicitly stated (aggregate data))
What patients say
Patients praise
- Compassionate and attentive nursing staff
- Clear communication by specific highly-rated medical professionals
- Child-friendly amenities in pediatric units like playrooms and comfortable sleep chairs
- Commitment to patient-centered care and facility improvements
Common complaints
- Below national averages for doctor and nurse communication
- Reports of slow response times and administrative challenges in scheduling
- Concerns about thoroughness in medical evaluations for specific pediatric cases
In patients' words
"She went above and beyond to understand him and make him feel safe and comfortable. Everything she did was done with such kindness and patience; her bedside manner was impeccable. She made me, as a very scared mother, feel so at ease because she treated my son so well."
— DAISY Foundation award testimonial for ENMMC nurse"This Doctor was only concerned with covid (Financial benefit??) and did not test for any other issues that the child is currently having... Will have to seek 'expertise' from someone else now."
— WebMD patient review of a pediatrician affiliated with ENMMCMore clinics in Roswell
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