Family Medicine - Roswell - Eastern New Mexico Medical Group
Family Medicine • Roswell, NM
Ratings by platform
- Birdeye (Quick Care): 3.4/5 (18)
- WebMD (Dr. Reynaldo Martinez): 5.0/5 (19)
- Healthgrades (Dr. Patricia Davis): 5.0/5 (2)
What patients say
Patients praise
- providers described as knowledgeable, thorough, and experienced
- positive experiences with providers listening to and spending time with patients
- appreciation for staff professionalism at specific clinics
- efficient care experiences reported by some patients
Common complaints
- difficulty reaching providers via phone, including reliance on external call centers
- long wait times in the office for scheduled appointments
- unfriendly or unprofessional staff interactions at some locations
- isolated reports of providers being perceived as condescending or dismissive
In patients' words
"Dr. Vega spent over a hour with me going over my concerns. She was very thorough and assertive. Her receptionist and her medical assistant Jennifer are very professional."
— WebMD review of Enmmg Mesa Family Care (Dec 2024)"Absolutely impossible to actually speak to your provider on the phone anymore. You always speak to the call center. Absolutely ridiculous to outsource your patient contact to Las Cruces!! Just hire more local people in office to answer the dang phone!!!"
— Loc8NearMe review of La Familia Care Center (Sept 2023)"Condescending, cold, critical, disrespectful and harsh. He doesn't ask questions to find out information he asked questions to argue with you."
— WebMD review of Dr. Mark AndrewsMore clinics in Roswell
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