Surgical Services in Roseburg, OR - CHI Mercy Health
Surgery • Roseburg, OR
Ratings by platform
- Birdeye (Aggregated): 4.1 out of 5 stars (586 reviews)
- Healthgrades: 59% recommend (6% lower than national average) (N/A)
- ComplaintsBoard: 1.0 out of 5 stars (based on complaints) (26 complaints)
What patients say
Patients praise
- Strong performance in specific surgical quality measures (e.g., antibiotic timing and catheter removal)
- Staff noted as friendly and helpful by some patients
- Positive experiences reported with specialized surgical care in some instances
- Some clinical staff receive high praise in professional settings
Common complaints
- "Fair" ratings for doctor communication, quiet rooms, and cleanliness in patient surveys
- Reports of poor communication from staff and doctors
- Staffing shortages leading to care delays and burnout concerns
- Unresolved complaints regarding hospital services and administrative processes
- Instances of perceived unprofessionalism or inadequate follow-up care
In patients' words
"Professionalism throughout the entire process from start to end. Happy with both shoulders. Done right the first time."
— Healthgrades user review"Mercy Medical Center Colonoscopy went wrong and doctor did not seem [concerned]."
— ComplaintsBoard user complaintMore clinics in Roseburg
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