Palliative Care | Atrium Health Floyd and Harbin Clinic
Hospice & Palliative Medicine • Rome, GA
Ratings by platform
- Birdeye (Heyman HospiceCare): 3.7/5 stars (24 reviews)
- Healthgrades (Atrium Health Floyd Medical Center): 72% patient recommendation rate (N/A)
- Birdeye (Harbin Clinic overall): 3.3/5 stars (13 reviews)
- Birdeye (Harbin Clinic Orthopedics): 4.8/5 stars (915 reviews)
What patients say
Patients praise
- Compassionate and professional care for hospice and palliative patients
- Effective symptom management and focus on patient quality of life
- Supportive staff and clear communication from clinical teams (in positive instances)
- High ratings for clinical performance and patient-centered approaches in palliative/hospice settings
- Successful patient advocacy and family support services
Common complaints
- Concerns regarding administrative and billing policies (e.g., co-pay issues)
- Reports of rude or unhelpful front desk staff in some departments
- Occasional complaints about wait times and appointment scheduling difficulties
- Mixed experiences with provider bedside manner and communication style
In patients' words
"I’m sitting there with tears rolling down my face... This is my sweet daddy, and they took the time to come. We didn’t have Christmas this year because he was too sick. That was our Christmas. It was wonderful. It was one of the biggest kindnesses we received."
— Family member of hospice patient"I cannot recommend FNP Tori Cochran enough! She listened to all of my concerns and helped me get to the bottom of my problems instead of just brushing them off. She is very knowledgeable, kind, and so easy to talk to."
— Patient review for a Harbin Clinic provider"Harbin is falling apart at the seams. Days bteaches, invasive book to answer now at every visit... Staff look tired and sad. No one smiles."
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