Pediatric Care | MaineHealth Pen Bay Hospital
Pediatrics • Rockland, ME
Ratings by platform
- Momentary Labs (based on CMS HCAHPS data): 4 out of 5 stars (410 surveys completed)
- Healthgrades: 70% recommend (9 or 10 rating)
- U.S. News & World Report: 89% willing to recommend
- PlainHospital: 2 out of 5 stars (based on varying survey categories)
What patients say
Patients praise
- Professional, knowledgeable, and compassionate nursing and medical staff in various departments, including surgery and obstetrics
- High overall patient satisfaction rating (4/5 stars) and majority recommendation rate (66%–89%) according to various datasets
- Effective communication from doctors, with ratings exceeding the national average in some surveys
- Positive reception of the specialized pediatric and women's health services
Common complaints
- Reports of dismissive, rude, or unprofessional behavior from some medical and administrative staff
- Concerns regarding long wait times and delays in communication or follow-up
- Negative experiences specifically in the emergency department, including allegations of being treated as a "nuisance" or suspected of drug-seeking behavior
- Specific criticisms of cleanliness and discharge planning information provided to patients
In patients' words
"My daughter goes through the pediatric center which is also phenomenal."
— Patient review on FindRecoveryNow"Dismissive of symptoms and made negative assumptions. Clear lack of concern. Definitely not worth it."
— Patient review on Healthgrades"The nurses and staff were very kind and professional, answering all the questions and compassionately assisting me both before and after the surgery."
— Patient review on Yelp"There are only a select few doctors that actually care about their patients in this hospital. Most of them treat you like you're an addict even if you don't have a prior history of drug abuse."
— Patient review on A-Better-PlaceMore clinics in Rockland
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