Primary Care | MaineHealth Pen Bay Hospital
Internal Medicine • Rockland, ME
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 4 out of 5 stars (overall patient satisfaction rating) (410 patient surveys)
- PlainHospital/CMS: 2 out of 5 stars (overall CMS star rating) (Not explicitly stated for this specific metric)
What patients say
Patients praise
- Effective communication by nursing and medical staff in many documented cases
- Positive experiences with specific clinical departments like labor and delivery and pediatrics
- Appreciation for patient-centered and convenient primary care services offered through MaineHealth
- Professionalism in acute/emergency care situations reported by some patients
Common complaints
- Reports of dismissive or rude interactions with staff and providers
- Concerns regarding communication and timely follow-up, especially via patient portals
- Issues with wait times and administrative responsiveness
- Mixed reports on cleanliness and hospital environment quality
In patients' words
"I love my experience at Pen Bay. I had my baby at Pen Bay through a c-section. I could not have asked for better care! It was an emotional time and the Doctor, anesthesiologist, nurses, and medical students were knowledgeable, kind, and sensitive."
— Find Mental Health Facilities"The answering service lady is rude and undesirable to talk to and no matter how many times you leave a voicemail with one of their departments, they will NOT get back to you."
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