Rock Springs | Sterling UC
Urgent Care • Rock Springs, WY
Ratings by platform
- BirdEye (all locations): 4.4 out of 5 stars (aggregate across platforms) (1,932 (across all locations))
- Yelp (all locations): 2.4 out of 5 stars (82)
What patients say
Patients praise
- Many patients praise the medical providers for being knowledgeable, thorough, and attentive
- Frequent commendations for efficiency and quick care for urgent needs
- Appreciation for the clinic's affordability and membership options
- Staff is often described as friendly and compassionate
Common complaints
- Administrative and billing issues, including difficulties with collections, insurance billing, and incorrect patient information records
- Inconsistent front desk and reception staff experience
- Occasional reports of long wait times during peak hours
- Mixed experiences regarding provider bedside manner
In patients' words
"I was waiting at door when they opened at 7AM, was seen by 710AM, and experience was very smooth and professional."
— SolvHealth Patient Review"The doctors were nice, but if you need to create a payment plan, be prepared for possible issues with a collection agency."
— Yelp Patient ReviewMore clinics in Rock Springs
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