Pediatric Group Associates: Pediatrician in Moline, IL

Patients praise

• High praise for specific doctors and nurse practitioners, particularly Dr. Neptune and Scott the NP.
• Long-term patient loyalty (e.g., 19 years).
• Some patients feel the doctors are great despite frustrations with staff.

Common complaints

• Frustration with front desk and scheduling staff, including perceived unhelpfulness and communication issues.
• Reports of inconsistent care quality, including doctors not listening to patient concerns.
• Frustrations with administrative processes, such as the use of paper charts hindering continuity of care.