Mass General Brigham Rochester | Wentworth-Douglass Hospital
Primary Care • Rochester, NH
Ratings by platform
- CMS HCAHPS data (via Momentary Labs): 4 out of 5 stars (overall patient satisfaction) (646 completed surveys)
- General Patient Feedback/Awards: 83% of patients would definitely recommend the hospital (N/A)
What patients say
Patients praise
- Highly regarded for patient experience and satisfaction rankings
- Consistently positive feedback on doctor and nurse communication
- Strong discharge planning and information provision
- Professional and compassionate staff members
Common complaints
- Concerns regarding hospital quietness at night
- Mixed reports on emergency department wait times/experiences
- Occasional complaints about food quality
In patients' words
"I've had nothing but excellent experiences with this Hospital... The people here are compassionate and caring."
— Patient review on LocalityBiz"While I did start in the ED in a hallway for 90% of my time down there, the nurses and Doctors were so nice... I hate being in a hospital and these nurses made it better."
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