Mass General Brigham Rochester | Wentworth-Douglass Hospital
Pediatrics • Rochester, NH
Ratings by platform
- Birdeye: 3.7 out of 5 stars (994 reviews)
- Healthgrades: 78% (patients who gave a rating of 9 or 10)
- Leapfrog Group (OAS CAHPS): 89% (patient overall rating)
What patients say
Patients praise
- Compassionate and kind nursing staff
- Effective communication from many physicians
- High patient recommendation rates in standardized surveys
- Positive experiences with same-day surgery and specialized care
Common complaints
- Long emergency room wait times
- Billing and payment plan difficulties
- Perceived lack of compassion or responsiveness from some staff
- Concerns about communication during appointment scheduling
In patients' words
"Had an absolutely amazing experience with my same day surgery at WDH. The staff was super kind, sweet, caring and very personable."
— Birdeye User Review"I offered, pleaded them to work with me on this... It seems, in my opinion, profit & making money is a priority over patient welfare."
— PissedConsumer User Review"Worst hospital experience ever. Doesn't provide progressive treatment for progressive illness in spite of extensive documentation."
— HospitalStats User ReviewMore clinics in Rochester
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