Carilion Children's Pediatric Medicine - Tanglewood
Pediatrics • Roanoke, VA
Ratings by platform
- Birdeye (aggregating Google reviews): 3.5 out of 5 stars (66 reviews)
- Carilion Clinic internal rating: 4.6 out of 5 stars (60 total ratings)
What patients say
Patients praise
- Convenient, one-stop location for multiple pediatric specialists
- Child-friendly environment with bright, welcoming decor
- Specific praise for certain providers and support staff for their care and patience
- Implementation of supportive services, such as a facility dog, to aid in the patient experience
Common complaints
- Difficulty reaching the office via phone, including being sent to voicemail or experiencing long wait times for callbacks
- Concerns regarding administrative and call center staff responsiveness and perceived rudeness
- Issues with the waiting area configuration, specifically mixing sick and well patients during appointments
- Frustrations with prescription refill processing and communication delays
In patients' words
"We met Counselor Victoria Rosenberg many, many years ago when my son was having some issues... For couple years nobody or nothing can help my son feel better until we met Counselor Rosenberg. She was very patient and treated my son like her own."
— Birdeye/Google Review"Just like every other review on here, this place will not answer a phone call. They send you to voicemail and call back hours later... I do not recommend this place."
— LocalityBiz/Google Review"There needs to be a separation between sick and well patients. I took my 6 month old and 5 year old for well visits. We waited 40 minutes in the same waiting area as people who had colds, body aches, and had been throwing up."
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