Primary Care

Patients praise

• Attentive and compassionate care from specific physicians and staff members
• Effective and thorough health management when seen by a provider
• Clean, welcoming, and professional office environments in some practices
• Personalized patient experience and strong patient-provider relationships in certain settings

Common complaints

• Difficulty reaching staff or scheduling appointments by phone
• Long wait times for appointments and at the office
• Concerns regarding administrative errors, such as incorrect referrals or billing issues
• Some reports of perceived dismissiveness or lack of bedside manner from certain providers
• Challenges with patient communication portals