Riverside Medical Clinic
Primary Care • Riverside, CA
Ratings by platform
- Trustpilot: 2.3 - 2.5 out of 5 stars (7 reviews)
- Promallu (Eastvale location): 3.1 out of 5 stars (91 reviews (aggregated))
What patients say
Patients praise
- On-site services like blood work and X-rays are convenient
- Some patients report positive interactions with specific doctors and support staff
- Easy-to-use patient portal for accessing medical information
Common complaints
- Poor communication and lack of responsiveness to patient inquiries
- Difficulties with appointment scheduling, including long wait times and last-minute cancellations
- Concerns regarding medical competence and misdiagnosis
- Staff professionalism issues and perceived impersonality of care
- Frustration with automated systems vs. personal care
In patients' words
"What was once a great medical clinic with good doctors, has turned into an automated, no care, system that leaves their patient's wandering around in the dark! I want to make a point that the support personnel, the appointment makers, the people who check you in, the medical support staff are all wonderful, kind and reassuring."
— Trustpilot review"Unfortunately, my experience with this office has been extremely disappointing due to consistently poor communication and lack of responsiveness... My experience with the OB department was particularly distressing... Communication was minimal, and concerns were repeatedly avoided."
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