Family Medicine in Black River Falls WI - Merrillan
Primary Care • River Falls, WI
Ratings by platform
- Healthgrades (Dr. Delbert Rogers): 5.0/5.0 (3 reviews)
- Healthgrades (Dr. Etson Cameron Jr): 4.0/5.0 (4 reviews)
- Healthgrades (Dr. David Kellen II): 5.0/5.0 (1 review)
- Vitals (Dr. Laura J. Pattison): 4.9/5.0 (8 reviews)
- Birdeye (Vibrant Health Family Clinics, River Falls): 2.9/5.0 (119 reviews)
- M Health Fairview (Kurt Helmrick, PA): 4.9/5.0 (47 reviews)
- HospitalCompare (Black River Memorial Hospital): 92/100
What patients say
Patients praise
- Highly-rated individual primary care providers and family medicine doctors, often praised for being caring, knowledgeable, and thorough
- Friendly and supportive medical staff (nurses and front desk) reported by many patients
- Generally positive experiences with urgent care and timely routine check-ins at some locations
- Black River Memorial Hospital receives high patient satisfaction ratings overall
Common complaints
- Billing issues, including surprise bills and poor information from corporate billing departments
- Long wait times for appointments and at the clinic
- Rude or unhelpful customer service and administrative staff experiences
- Inconsistent clinical care, with reports of missed diagnoses and perceived lack of thoroughness by some providers
In patients' words
"If you do exactly what Dr. Rogers says, you get well! He is the tops!"
— Healthgrades review for Dr. Delbert Rogers"Horrible customer service... I've been taking my 3 kids here since they were born. 16yrs... Change to M Health is the worse. Rude. Uncaring."
— LocalityBiz review for M Health Fairview Clinic - River Falls"Very caring of my conditions, listened to all my concerns, offered educational information for present and future goals."
— Healthgrades review for Dr. David Kellen II"Just received billing statements from as far as March of last year... Terrible at billing."
— BusinessYab review for M Health Fairview Clinic - River FallsMore clinics in River Falls
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