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Beckley, WV Urologists - Raleigh General Medical Group

UrologyRipley, WV

★★★☆☆3.1/5711 reviews across 3 platforms

Ratings by platform

  • Raleigh General Medical Group Urology Website: 4.8/5 (121 reviews) (121)
  • Vitals: 3.7/5 (3 reviews)
  • Birdeye (Raleigh General Hospital): 2.8/5 (587 reviews)

What patients say

Patients praise

  • Some patients report compassionate, professional care from providers
  • Specific praise for front office staff and nursing staff by some patients
  • Positive outcomes for specific urological procedures

Common complaints

  • Reports of unprofessional, rude, or difficult office staff
  • Complaints regarding difficulty scheduling appointments and long wait times
  • Patient concerns about lack of communication regarding test results and medical conditions
  • Perceived rushed appointments or failure of the provider to listen to patient concerns

In patients' words

"Dr. Payne office of staff very friendly and professional. I had my bladder issues for years... Thank you Dr. Payne for a game changer."

Healthgrades

"I would never recommend anyone i know to come to this office. A mass was found on my grandmothers adrenal gland... dr paynes horrific staff has screwed up tests and not run the right panels."

Healthgrades

"A real quack. Rude staff. They deliberately overbook and keep you waiting."

Vitals

"Amazing front office staff, especially Brandon. Nurse practitioner was friendly and informative. They are taking great care of my mom."

WebMD

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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