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Find a Federally Qualified Health Center - FQHC Locations

Federally Qualified Health Center (FQHC)Ripley, WV

★★★☆☆3.3/52 reviews across 3 platforms

Ratings by platform

  • WebMD Care: 4.5/5 (based on 5 ratings) (2 reviews for provider Heather Kay)
  • WebMD Care: 5/5 (based on 2 ratings) (0 written reviews for provider Dr. Mark Samaan)
  • LocalityBiz (Coplin Health Systems): 1/5 stars (common for negative feedback) (multiple negative anecdotal complaints)

What patients say

Patients praise

  • appreciated bedside manners of medical providers
  • professional and knowledgeable clinical staff
  • effective communication of health conditions and treatments
  • quick response times from certain clinical staff members

Common complaints

  • concerns regarding appointment scheduling and rescheduling
  • reports of long wait times for appointments
  • perceived unhelpfulness or rudeness from administrative/front desk staff
  • difficulties in establishing new patient status

In patients' words

"My mother needs blood work scheduled for the 4 sept they rescheduled for the 15 sept... that’s about all I can say about them without getting harrassment or slander charges on me."

LocalityBiz user complaint

"The staff at the Ripley office are great! Great bedside manners, and very quick, to respond. I highly recommend them!"

LocalityBiz user review

"Heather Kay is a very good Doctor and she care about you."

WebMD user review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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