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Jackson General Hospital

Ambulance ServicesRipley, WV

★★★★☆3.5/515 reviews across 3 platforms

Ratings by platform

  • Vivian Health: 3.3/5 (3)
  • U.S. News & World Report: 91% (willingness to recommend)
  • Healthgrades: 79% (Patient Experience Rating)
  • Care Transparency: 92/100
  • medicals-health.com: 3.4/5 (12)

What patients say

Patients praise

  • High overall patient satisfaction scores on standardized surveys
  • Friendly and professional interactions reported by some patients
  • Strong nurse and doctor communication scores compared to national averages
  • Positive perceptions of staff helpfulness in certain care scenarios

Common complaints

  • Long waiting times in the emergency department
  • Concerns regarding communication and professionalism of reception staff
  • Facility cleanliness issues mentioned in specific patient accounts
  • Frustration with perceived lack of follow-up or patient dismissals
  • Reports of limited availability of supplies like blankets

In patients' words

"We sat there, all 6 of us for 2 hours and a half. No one came out to check on us, give us any information, nothing... I went to the reception desk twice... to express my aggravation of the wait... I will not be back to your hospital."

medicals-health.com

"I've been there several times already for various tests and services and I'm highly impressed with the friendliness and professionalism of everyone I've met."

Yelp

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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