Urology Services Throughout Kentucky - Baptist Health
Urology • Richmond, KY
Ratings by platform
- Birdeye (Aggregated): 3.9 out of 5 stars (7 reviews)
- Baptist Health Official Website (Genna Nicole Sadler, APRN): 4.85 out of 5 stars (234 ratings)
- WebMD (Dr. William Allen): 4.0 out of 5 stars (31 ratings)
What patients say
Patients praise
- Supportive and compassionate care from nurse practitioners
- Detailed explanations of conditions and treatments
- Effective medication cost-saving recommendations
- General hospital satisfaction scores are above national averages
Common complaints
- Communication issues with providers
- Lack of bedside manner
- Poor management of patient care protocols
- Concerns regarding hospital surgical planning and communication
In patients' words
"Genna Saddler... did an outstanding job. She was easy to speak to about my issue, she even made the awkward part of the exam easy to get through."
— Patient review on Birdeye"Terrible communicator and no bedside manner... My son was in the hospital for 6 days waiting to have kidney stone surgery with no idea of what the plan was."
— Patient review of Dr. Andrew Todd on MedicalNewsToday"There are a myriad of issues within this office. The main issues being lack of management of care of patient protocols, staying on top of the issues created by their care, and fragile egos amongst a few of the providers."
— Patient review on BirdeyeMore clinics in Richmond
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