Sleep Medicine - Baptist Health
Sleep Center • Richmond, KY
Ratings by platform
- Baptist Health Provider Website (for Dr. Muhammad Iqbal): 4.91 out of 5 stars (353 ratings)
- Vivian Health: 3.3 out of 5 stars (8 reviews)
- Yelp: 2.0 out of 5 stars (29 reviews (for the general facility))
What patients say
Patients praise
- individual physicians, such as Dr. Muhammad Iqbal, receive high patient satisfaction ratings (e.g., 4.9/5)
- hospital recognized for patient experience, with ratings above national averages in certain areas
Common complaints
- inadequate and ineffective complaint resolution process
- poor customer service skills or lack of training in support teams
- general dissatisfaction with broader hospital healthcare services cited in external complaints databases
In patients' words
"The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question."
— Baptist Health Provider Website"Baptist Health System earns a 1.2-star rating from 1 reviews and 56 complaints, showing that the majority of patients are dissatisfied with healthcare services."
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