Richmond VA Medical Center | VA Richmond Health Care
Primary Care • Richmond, VA
Ratings by platform
- Momentary Labs (based on CMS HCAHPS survey): 4 out of 5 stars (based on 418 patient surveys) (418 surveys referenced in HCAHPS data)
- MedicalRecords.com: 4.1 out of 5 stars (293 reviews)
What patients say
Patients praise
- Generally positive communication from both nursing and medical staff
- Strong appreciation for specific care teams and support staff
- Many patients express trust in the facility's overall care quality
- Reliable specialty clinic services and prescription handling
Common complaints
- Challenges with staff responsiveness and receiving timely help when needed
- Difficulty securing prompt appointments in primary care clinics
- Inconsistent quality of care and communication from certain providers
- Lower ratings for hospital quietness and cleanliness compared to national averages
In patients' words
"Great service to Veterans! Everyone is always so friendly! I also feel that the care they provide is top notch! They treat us like family and really have pushed for us and helped my wife and I get where we are today!"
— MedicalRecords.com review"I started using Hunter Homes McGuire a few years ago and loved it until last year they moved me out of my normal clinic and now I see a doctor that seems like a joke and doesn’t care. A doctor that will cancel your appointment the day of."
— MedicalRecords.com reviewMore clinics in Richmond
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