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Division of Infectious Diseases

Infectious DiseaseRichmond, VA

★★★★☆4.3/518 reviews across 4 platforms

Ratings by platform

  • Healthgrades (Dr. Antonio Gonzalez): 3.6/5 (9 ratings)
  • Healthgrades (Dr. William Koch): 5.0/5 (3 ratings)
  • Healthgrades (Dr. Suzanne Lavoie): 5.0/5 (3 ratings (16 total))
  • WebMD (Dr. Robert Peskind): 5.0/5 (3 ratings)
  • RateMDs: Varies by provider (range: 1.7 to 5.0) (Multiple providers reviewed)

What patients say

Patients praise

  • thorough and caring approach to patient care
  • knowledgeable and clear explanation of conditions and treatment plans
  • good bedside manners and ability to listen to patient concerns
  • professionalism and compassion of medical teams
  • dedication to resolving complex health issues

Common complaints

  • perceived lack of knowledge regarding specific conditions like Lyme disease
  • complaints about bedside manner or perceived rudeness
  • concerns regarding follow-up and monitoring of abnormal lab results
  • instances of feeling rushed or dismissed during consultations

In patients' words

"Dr Koch always takes time to engage my son directly... He never makes you feel rushed & explains his thought process for any medication changes."

Healthgrades review for Dr. William Koch

"Dr. Ravishankar is not knowledgeable about Lyme Disease. Do NOT see her for this reason."

RateMDs review for Dr. Ravishankar

"The level of professionalism, compassion and integrity each displayed is unparalleled. When they didn't have a clear-cut answer, they didn't create one and that I can truly appreciate ethically."

Patient testimonial for VCU Health infectious disease medical team

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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