Senior Services | Bon Secours
Geriatrics • Richmond, VA
Ratings by platform
- Healthgrades (Bon Secours Senior Care Services, Richmond, VA): 0 ratings shown; provider pages show 'Be the first to review' / 0(0) (0 reviews shown on the listing)
- ComplaintsBoard (Bon Secours Richmond Community Hospital): 2.3/5 overall reputation rating (0 reviews; 3 complaints (per the page))
- Yelp (Bon Secours St. Mary's Hospital): 2.3/5 rating (96 reviews)
- Momentary Labs / CMS HCAHPS (Bon Secours St. Mary's Hospital): 3-star overall patient satisfaction rating (1,891 patient surveys completed (per page))
- BBB (Bon Secours - Richmond Health System): BBB rating not given as a numeric score on the highlighted section; reasons include failure to respond to complaints (10 complaint(s) filed against business; 'Failure to respond' cited)
What patients say
Patients praise
- Some staff members described as kind/helpful and responsive in patient anecdotes on Yelp
- Nurse communication reported as a strength in CMS HCAHPS-derived summary
- Some complaints/accounts note excellent or good care in specific cases (e.g., BBB complaints text includes 'care, which was excellent')
Common complaints
- Low star ratings and dissatisfaction on review sites (e.g., 2.3/5 on Yelp and 2.3/5 on ComplaintsBoard)
- Unresolved complaints and issues such as poor/rude staff, lost property, and failure/refund problems on ComplaintsBoard
- Operational/communication issues and responsiveness concerns (e.g., nurses not returning phone calls; staff responsiveness and cleanliness/quietness below national averages in HCAHPS-derived summary)
- Billing/administrative problems in BBB complaint narratives (autopay change leading to collection/credit impact concerns)
In patients' words
"“poor, nasty and rude staff on hand and lost property”"
— ComplaintsBoard – Bon Secours Richmond Community Hospital Patients Reviews and Complaints"“Nope. Left me wide open.”"
— Yelp – Bon Secours St. Mary’s Hospital (review excerpt shown on the page)"“Nurses were so kind and constantly asking if there was anything they could get me.”"
— Yelp – Bon Secours St. Mary’s Hospital (review highlights)"“they refused to discuss the matter, directing me to deal with the agency instead” (autopay/collection issue described)"
— BBB Complaints – Bon Secours St. Mary's Hospital of Richmond, Inc"“there are areas identified for improvement, particularly in staff responsiveness… only 55%… received help”"
— Momentary Labs (CMS HCAHPS summary) – Bon Secours St. Marys HospitalMore clinics in Richmond
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