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Means Adult Primary Care Clinic | Richmond, KY

Family MedicineRichmond, KY

★★★★☆3.7/528 reviews across 2 platforms

Ratings by platform

  • Means Clinic Website: 5.0/5.0 (6 ratings)
  • Birdeye/Google: 3.3/5.0 (22 reviews)
  • WebMD: Not specified (3 reviews total) (3 reviews)

What patients say

Patients praise

  • professional and respectful care
  • knowledgeable medical staff who listen to concerns
  • compassionate and empathetic providers
  • friendly and helpful staff who work with patients on financial situations
  • efficient appointment scheduling and walk-in availability

Common complaints

  • reports of unprofessional treatment by front desk staff
  • issues with prescription management and follow-up

In patients' words

"Absolutely love my doc office. Very thankful that I found them. Staff great my primary doc is great as well as my psychiatrist."

Birdeye Review

"Busy office for a reason, good Doctors and PA's, make sure to get an appointment but they usually always take walk-ins. Been with Dr. Butros for years, trust him with my health."

WebMD Review

"I have always recommended this place highly until today and I had to see a PA and said she’d have the doctor to fax my prescription to the pharmacy and I never got my prescription faxed and I need my medicine so I called and talked to the frond desk and was treated very rude it’s very unprofessional"

WebMD Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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