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Patients praise

• High regard for the medical expertise of doctors, specialists, and nursing staff, particularly in critical or specialized care areas
• Strong reputation as a leading regional healthcare provider and trauma center, with a high percentage of patients willing to recommend the facility
• Specific commendations for compassionate, knowledgeable, and efficient care provided by individual practitioners in various departments
• General appreciation for well-maintained facilities and accessible parking at some pavilion locations

Common complaints

• Persistent, complex, and frustrating billing department issues, including duplicate claims, incorrect insurance billing, and difficulty reaching representatives
• Significant administrative, communication, and scheduling challenges, such as unreturned messages via MyChart, long wait times, and disorganized follow-up care
• Concerns regarding perceived lack of professionalism or care in some clinic settings, particularly in dentistry and outpatient services
• Mixed experiences with facility management, such as limited elevator access or crowded/noisy environments