James River Cardiology: Cardiologist in Richmond VA
Cardiology • Richmond, VA
Ratings by platform
- Birdeye (Chesterfield location): 4.9 out of 5 stars (based on 512 reviews) (512 reviews)
- Birdeye (Colonial Heights location): 4.8 out of 5 stars (based on 728 reviews) (728 reviews)
- Healthgrades (for Dr. Minh Bui): 4.9 out of 5 stars (based on 44 reviews) (44 reviews)
What patients say
Patients praise
- Knowledgeable, professional, and thorough clinical staff and physicians
- Compassionate, patient-oriented, and friendly bedside manner
- Clear and effective communication of medical conditions and procedures
- Efficient and helpful front-desk or nursing support in many patient interactions
Common complaints
- Difficulties reaching staff via phone and long wait times on hold
- Administrative issues regarding appointment scheduling and communication cancellations
- Concerns about billing practices and access to medical records
- Perceived lack of personalized care or "assembly line" atmosphere in some instances
In patients' words
"The entire staff is incredibly kind, friendly, and knowledgeable—from the front desk to the clinical team in the back. Appointments are always on time, which I truly appreciate."
— Patient review (via LocalityBiz)"The doctors and nurses at JRC listen sincerely and treat me like a person, not a number. They've spent time with me, gotten to know me, and continue to take my particulars into consideration when designing my treatment plan."
— Patient review (via Dr. Rachele Eidelman/JRC)"Unfortunately chesterfield clinick does not respect patients scheduled. ... When I presented on time the front disk informed me that my appointment has been rescheduled ... without communicate with me."
— Patient complaint (via LocalityBiz)"The medical staff are great, kind and knowledgeable. However, trying to get a call back is near impossible and trying to talk to the billing department about a possible major insurance issue is non existent."
— Patient feedback (via Dr. Rachele Eidelman/JRC)More clinics in Richmond
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