Rhinelander Center - Marshfield Clinic
Cardiology • Rhinelander, WI
Ratings by platform
- Healthgrades (Dr. Jessica Marshall): 4.7 out of 5 stars (based on 23 reviews) (23 reviews)
- Better Business Bureau (Marshfield Clinic system-wide): 1.33 out of 5 stars (43 complaints in the last 3 years; 20 complaints closed in the last 12 months)
What patients say
Patients praise
- high praise for individual providers, particularly for being attentive, compassionate, and a good listener
- appreciation for thorough explanations of health conditions and treatment plans
- some patients describe the care as excellent and professional
Common complaints
- billing and financial issues, including complaints about excessive charges and difficulty negotiating bills
- reports of poor customer service from administrative and billing departments
- occasional reports of long wait times and difficulty scheduling appointments
- some patients expressed concerns about lack of communication and perceived medical dismissiveness
In patients' words
"In my opinion, Dr. Marshall is a very good doctor and is extremely attentive to what her patient has to say. I love the way she listens and engages with the patient."
— Patient of Dr. Jessica Marshall (via Facebook)"The bill for my urgent care visit was astronomical! I called three times to negotiate and was told they’d get back to me. Nothing has been done."
— Patient review on Better Business BureauMore clinics in Rhinelander
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