Fall River Medical | Rexburg, ID | Family Medicine & Urgent Care

Patients praise

• Compassionate and skilled care for urgent matters such as lacerations and pediatric injuries
• Helpful and attentive staff, particularly in handling nervous patients during procedures
• Long-term patient satisfaction with overall medical care provided by doctors and physician assistants
• Convenience and accessibility for walk-ins and urgent care needs

Common complaints

• Billing and insurance transparency concerns, specifically related to unexpected office visit charges for minor procedures or testing
• Negative experiences regarding patient intake for walk-ins versus scheduled appointments
• Concerns about dismissiveness regarding specific medical conditions (e.g., acid reflux) or lack of specialized care for post-bariatric patients
• Reported conflict over service dog policy enforcement