Imaging and Radiology Department - Sequoia Hospital
Imaging and Diagnostics • Redwood City, CA
Ratings by platform
- US News & World Report: 4 out of 5 stars (Patient Experience Score) (Not specified (aggregated))
- Birdeye: 4.6 out of 5 stars (735 reviews)
What patients say
Patients praise
- Compassionate and kind staff interactions
- High cleanliness and well-organized facility environment
- Effective and efficient clinical care in emergency and surgical departments
- High patient satisfaction scores (91-92% recommendation rate)
Common complaints
- Difficulties with billing departments and confusing billing processes
- Challenges in obtaining medical records and radiology CDs
- Communication gaps between hospital staff and third-party imaging providers regarding billing
In patients' words
"The real frustration sets in when you are send a bill not one but two... The hospital saying call the advanced imaging guys who generate the bill and vice versa."
— Unilocal Review"Patients consistently praise the hospital’s staff for their kindness, professionalism, and responsiveness. Many reviews highlight the attentive nurses who keep patients well-informed and provide excellent care."
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