Monument Health Rapid City Clinic, Flormann Street
Pulmonology • Rapid City, SD
Ratings by platform
- Google (as reported by third-party aggregators): Generally positive ratings reported in some sources, with one listing a 4.9/5 rating based on a high volume of reviews, though these can aggregate broader health system data. (3470 (aggregated across the system))
What patients say
Patients praise
- High appreciation for the medical expertise, empathy, and diagnostic skills of individual physicians and nurses
- Efficient and timely appointment experiences for some patients
- High satisfaction with the quality of medical care received, despite broader administrative complaints
Common complaints
- Billing and insurance processing disputes, including unexpected charges and issues with out-of-state insurance/Medicaid
- Instances of perceived staff rudeness or lack of professionalism during procedures or check-ins
- Concerns regarding hospital food quality
- Occasional frustration with continuity of care when providers leave the practice
In patients' words
"Dr Williamson is the most informative, empathetic doc I’ve met in my 76 years... Her knowledge and diagnostic skills have saved my well-being at least twice."
— Patient review (LocalityBiz)"Wirt said that the doctors who treated him and the medical care he received at Monument Health were excellent."
— News report (Sioux Falls Live)"My wife had a screening colonoscopy done at Monument Health. It was to be 0 copay... then we get a bill in the mail that it was upgraded to diagnostic... and sent her to collections."
— Better Business Bureau complaint
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