Mental Health | City of Rancho Cucamonga
Psychology • Rancho Cucamonga, CA
Ratings by platform
- LocalityBiz Directory: 2.6/5 average across 2,224 reviews for mental health services in the city (2,224 total reviews in directory)
What patients say
Patients praise
- Some patients report dedicated and caring counselors or therapists who listen and provide effective treatment
- Helpfulness of specific reception or clinical staff members
Common complaints
- Administrative and scheduling issues, including difficulty reaching staff, appointment cancellations, and lack of communication regarding billing or appointments
- Perceived lack of compassion, rude or dismissive behavior from staff and providers, and poor customer service
- Concerns regarding medical care, such as long waits for medication, refusal of treatment based on personal circumstances, and alleged dispassionate or inappropriate interactions with providers
- Complaints regarding billing errors and practices
In patients' words
"The customer service is normally rude and unhelpful. They really need to get their stuff together since a lot of clients rely on their medications."
— LocalityBiz review for Gunn Psychological Services"I am beyond happy with the service i receive here, they truly, it’s not a fake care facility they want you to succeed... The counselors are caring the therapist are dedicated to you and the Psychiatrist has raised the bar in what I will look for when I need a new one."
— LocalityBiz review for Valenta Mental Health"I was denied treatment because I don’t have a supportive family or someone who is willing to donate a few hours a week to go to a family session with me. It is hard enough to be on your own in the world and still have the courage to ask for help. To be denied mental health services... is fundamentally unethical."
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