Rex Hospital Pulmonary | Raleigh
Pulmonology • Raleigh, NC
Ratings by platform
- UNC Health/Provider Portal: 4.8-4.9 out of 5 stars (aggregate patient satisfaction scores reported by provider) (602-1017 ratings (varying by source))
- Third-party review platforms (e.g., Birdeye/LocalityBiz): 2.2 out of 5 stars (32 reviews)
What patients say
Patients praise
- High satisfaction with clinical care and the expertise of specific pulmonologists
- Providers described as proactive, thorough, and attentive during consultations
- Success in managing chronic conditions or resolving specific respiratory issues
Common complaints
- Billing concerns related to hospital facility fees vs. clinic fees
- Difficulties in administrative operations, including scheduling and returning phone calls
- Reports of rude or impatient front-office staff
- Perceived lack of responsiveness regarding prescription refills and pharmacy inquiries
In patients' words
"I have never, and I’m surrounded by wonderful doctors, had a doctor so proactive that stayed on top of this problem since the day I met him. Constant updates on my chart, constant test, and constant care because of him."
— Patient Review (Positive)"Scummy practice. This place is a regular doctors office/clinic. However they give you a form saying they are a "hospital" and will bill you differently. Your insurance will not cover most of it because of this and you will be left with the bill."
— Patient Review (Negative)"They return calls 3 weeks later if ever. They do not respond when pharmacy have a question re: a Rx they have written and the most agitating issue is they will reschedule you 2-3 times before you finally see the doctor."
— Patient Review (Negative)More clinics in Raleigh
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