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Aurora Family Medicine - Racine, WI - 53406

Primary Care • Racine, WI

★★☆☆☆2.1/521 reviews across 2 platforms

Ratings by platform

  • Birdeye: 2.3/5 stars (9 reviews)
  • US News & World Report (for location at 8348 Washington Ave): 2/5 stars (12 reviews)

What patients say

Patients praise

  • Some patients report quick diagnosis and efficient service from specific staff
  • Individual providers, such as Dr. Michael Pothen, have received high ratings for communication and problem-solving skills

Common complaints

  • Reports of lack of compassion or dismissive behavior from staff and providers
  • Concerns about potential misdiagnosis or inadequate examinations
  • Frustration with billing practices and administrative issues such as scheduling conflicts and cancellations
  • Specific complaints regarding perceived unethical behavior or unprofessional conduct in a clinical setting

In patients' words

"I can talk with Dr Pothen and he sorts out the issue."

— Aurora Health Care official provider page for Dr. Michael Pothen

"Please I advise people to find a different Drs office to go to! This place has lack of understanding, no compassion for anyone and they are constantly misdiagnosing patients."

— Birdeye patient review

"I don't appreciate being treated like an animal and lied to and I will be reporting this to the ethics committie"

— ComplaintsBoard.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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