Urology | Mount Sinai - New York

Patients praise

• Physicians are frequently described as professional, knowledgeable, caring, and thorough in their explanations
• Many patients express high satisfaction with the quality of medical care provided by specific urologists
• Staff are sometimes noted as friendly, efficient, and helpful, particularly when assisting patients with disabilities or special needs

Common complaints

• Patient-reported administrative issues, including difficulty with appointment scheduling and cancellations
• Concerns regarding staff communication, professionalism, and perceived lack of empathy in some departments
• Reports of long wait times for clinical visits and procedures