Orthopedics | Mount Sinai - New York
Orthopedics • Queens, NY
Ratings by platform
- Healthgrades (Mount Sinai Queens Hospital): Clinical ratings for hip and knee replacements are generally as expected or better, though some specific hip fracture treatments were noted as worse than expected (N/A)
- Healthgrades (Dr. Robert Parisien): 3.9/5 (12 ratings)
- Chamber of Commerce (Orthopedic Services at The Mount Sinai Hospital): 3.4/5 (14 reviews)
- Mount Sinai Profiles (Dr. Edward C. Yang): 4.6/5 (138 ratings)
- Mount Sinai Profiles (Dr. Jason Tam): 4.9/5 (449 ratings)
- Healthgrades (Dr. Shawn Anthony): 4.8/5 (206 ratings)
- Healthgrades (Dr. Paul Cagle): 4.7/5 (178 ratings)
What patients say
Patients praise
- High praise for individual orthopedic surgeons' bedside manner, expertise, and clarity in explaining conditions
- Patients reporting successful surgeries and positive long-term recovery experiences
- Many individual providers maintain high patient experience ratings (e.g., above 4.5/5)
- Recognition for Mount Sinai Queens' organizational commitment to patient experience initiatives
Common complaints
- Reports of excessive wait times for appointments and in the emergency department
- Complaints regarding administrative and billing issues, including difficulty reaching staff and incorrect billing
- Isolated reports of poor communication from clinical and support staff
- Negative experiences with specific surgical outcomes or procedures in some cases
- Concerns about perceived lack of compassion or responsiveness from nursing staff in certain settings
In patients' words
"Dr. Johnstone informed me what to expect in a very caring manner, both in person and on the phone call. His explanations then and throughout my recovery have helped so much, not just with my physical recuperation, but psychologically as well."
— Patient testimonial blog post on Mount Sinai website"The nurses are consistently rude and show little compassion for those in pain. They often leave patients feeling ignored and display an unprofessional attitude."
— Clinic4All review of Mount Sinai Queens emergency services"My appointment was for 2:15pm. He saw me at 4:15. It is disrepectful to have the patient wait TWO HOURS after the appointment time. Inexcusable."
— Healthgrades review for Dr. Shawn AnthonyMore clinics in Queens
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