Provincetown Health Center - Outer Cape Health Services
Sexual Health Clinic • Provincetown, MA
Ratings by platform
- Birdeye/Google: 4.2/5 (198)
What patients say
Patients praise
- High quality of clinical care once seen by providers
- Clean and modern facility environment
- Friendly and professional interactions with on-site staff in some instances
- Effective urgent care for some visiting patients
Common complaints
- Difficulty reaching staff by phone and getting clear answers
- Last-minute appointment cancellations
- Long delays for specialist referrals and establishing care
- Frustration regarding billing, insurance coverage, and urgent care service classification
In patients' words
"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"Needed urgent care for a fever/sore throat while on vacation. The facility is very nice looking, clean, and comfortable. Front staff were friendly enough. We were taken back within 30 minutes on a Saturday morning. The nurses and doc were easy-going but thorough."
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